Password & Login Troubleshooting

Tips for activating your card
  • Ensure you enter your 16 digit card number (no spaces) correctly. 
  • Your card activation password, the first time you login, is your date of birth, day and month only, in the format DDMM. No spaces or / required. 
  • Follow the on screen Card Activation instructions. 
  • If you are NOT logging in for the first time, your password will be the one that you have selected.
Tips for logging in 
  • Ensure you enter your 16 digit card number (no spaces) correctly. 
  • If you are logging in for the first time your password is your date of birth, day and month only, in the format DDMM. No spaces or / required. 
  • If you are NOT logging in for the first time, your password will be the one that you have selected.
Forgot your password? 
  1. To have a temporary password emailed to you, submit your details below:


  2. Card Number:
    Date Of Birth (DDMM):



    For security reasons, your temporary password will be sent to the email address we have on file for you

    OR

  3. To get the current number to Phone us on, enter your card number below:


    Card Number: